Terms & Conditions

These Terms & Conditions apply to all services provided by Fly your tail OÜ (“Fly your tail”, “we”, “us”, “our”). By accepting a quote or engaging our services, you agree to the terms below.

1. Quotes & Pricing

  • All quotes are estimates based on the information provided by the pet owner or their representative, including pet weight, dimensions, breed, and/or travel crate size.
    Any additional costs resulting from incorrect or incomplete information will be borne by the owner.

  • Our handling and documentation fees are valid for 30 days from the date of quotation.

  • Quotes based on airline tariffs are subject to change without prior notice, as airline rates, capacity, and regulations may change. Any resulting additional costs will be the responsibility of the owner.

  • Pet insurance is not included unless explicitly stated in the quote.

  • Any modification requested after booking confirmation (including date changes, routing changes, or airline changes) may be subject to an administrative fee charged by Fly your tail and/or the airline.

  • Changes to travel dates that require re-application of veterinary or governmental documentation will incur additional fees, payable by the owner.

  • Fly your tail is not responsible for costs or inconvenience caused by airline delays, cancellations, rescheduling, or actions of third parties (including airlines, handling agents, government authorities, or overseas partners).

  • Crate size and pricing are directly related to the information provided. If a pet’s size, weight, or measurements change, or if incorrect information was supplied, the final price may be revised.
    In exceptional cases, this may result in rescheduling or cancellation of the booking. Any additional charges must be settled prior to travel.

2. Operational Conditions

  • Upon acceptance of a quote, the owner authorizes Fly your tail and/or its appointed partners at origin and destination to act as their representative for the purpose of import/export and transport procedures.
    A power of attorney or similar authorization may be required.

  • All documents must be provided in clear, legible PDF format.

  • Veterinary and ownership documents must be issued in the name of the pet owner.

  • Additional charges caused by excessive crate soiling, comfort stops, or extra transport movements required for the pet’s welfare will be borne by the owner.

3. Liability & Animal Welfare

  • Fly your tail acts as a service provider and coordinator, not as a carrier or airline. Transport is performed by airlines and third-party service providers subject to their own terms and conditions.

  • All pets travel at the owner’s risk. Fly your tail is not liable for illness, injury, or death resulting from natural causes, pre-existing conditions, age, breed characteristics (including brachycephalic breeds), or stress associated with transport.

  • Owners acknowledge that pets must be fit and healthy to withstand temperature changes and travel conditions. While airlines take measures to reduce exposure, some unavoidable periods may occur during loading, unloading, or transit.

  • Fly your tail is not responsible for:

    • Airline delays, cancellations, missed loadings, incorrect routing, aircraft changes, or capacity restrictions

    • Actions or omissions of airlines, handlers, customs authorities, or government bodies

    • Loss or damage of veterinary documents, bedding, or personal belongings handled by third parties

  • Pets may experience stress and may damage their crates or injure themselves. Any resulting claims or costs are not the responsibility of Fly your tail.

  • We reserve the right to refuse service for animals deemed aggressive, highly reactive, fearful, or dangerous, at our sole discretion and in the interest of safety and welfare.

  • Sedation is not recommended. If sedation is requested, it must be prescribed and administered solely by the pet owner’s veterinarian. Fly your tail accepts no responsibility for adverse effects related to sedation. Airlines may refuse sedated or non-responsive pets.

  • Owners are responsible for declaring all medical conditions prior to travel and for ensuring no illegal items are placed inside the pet’s crate.

4. Payments, Cancellations & Refunds

  • Full payment (100%) is due within 5 days of quote acceptance. No work will commence until payment is received.

  • Failure to provide required documentation within agreed timelines may result in cancellation of the shipment without refund.

  • Import VAT, customs duties, or local taxes (if applicable) are not included in the quoted price and must be paid in full prior to the release of the pet.

Authorized payment accounts:

EUR Account
Fly your tail OÜ
IBAN: BE90 9679 0958 5332
BIC: TRWIBEB1XXX
Bank: Wise, Rue du Trône 100, 3rd floor, Brussels 1050, Belgium

USD Account
Fly your tail OÜ
Account Number: 8314194303
ACH: 026073150
Bank: Community Federal Savings Bank
89-16 Jamaica Ave, Woodhaven, NY 11421, USA

5. Changes to These Terms

We may update these Terms & Conditions to reflect changes in law, services, or operational requirements.

  • Updated terms will be published on this page.

  • Changes will not apply retroactively and will take effect no sooner than 14 days after publication, unless required by law or related to payments or cancellations.

  • Continued use of our services constitutes acceptance of the updated terms.

6. Governing Law & Dispute Resolution

These Terms & Conditions are governed by the laws of Estonia.

In the event of a dispute, both parties agree to first seek an amicable resolution. If no resolution is reached, the matter shall be submitted to the competent courts of Estonia.

7. Use of Images & Testimonials

By engaging Fly your tail services, you consent to the use of photographs of your pet(s) and selected correspondence for marketing purposes (including website content, testimonials, social media, and promotional materials).

We will always endeavor to respect privacy. If you do not consent, please notify us in writing.